Privacy Policy

1.Who we are

Epoxy Flooring Toowoomba (ABN 52 883 266 924) operates this website and provides epoxy flooring, surface cleaning and sealing services in Toowoomba and across the Darling Downs. In this policy, "we", "us" and "our" refer to Epoxy Flooring Toowoomba.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2.Information we collect

We only collect personal information that is reasonably necessary for us to quote on and carry out our services. Depending on how you interact with us, this may include:

• Your name, email address, phone number and suburb
• Details about your property and the work you are enquiring about, including floor area, surface condition and colour preferences
• Photographs of your space that you choose to upload with a quote request
• Records of our correspondence with you, including emails, messages and call notes
• Payment and billing details where you engage us for work

3.How we collect it

We collect personal information directly from you when you complete a quote or contact form on this website, call or text us, email us, or speak with us during a site visit.

We may also collect limited technical information automatically when you browse the site, such as your approximate location, device type, browser and the pages you visit. This is collected in aggregate through analytics and is not used to identify you personally.

4.Why we use your information

We use the personal information we collect to:

• Prepare and provide quotes
• Schedule site visits and carry out the work you have engaged us for
• Communicate with you about your enquiry, booking or project
• Issue invoices and process payments
• Respond to questions, feedback and warranty claims
• Meet our legal, tax and insurance obligations

5.Marketing

We may occasionally contact you about our services, seasonal offers or maintenance reminders. You can opt out at any time by replying to any message asking to unsubscribe, or by contacting us using the details below. We will action your request promptly, and we do not sell your information to third parties for their own marketing.

6.Who we share it with

We do not sell or rent your personal information. We may disclose it to:

• Subcontractors and tradespeople engaged to carry out part of your job
• Suppliers, where a product needs to be ordered or colour-matched for your project
• Service providers who support our business, such as website hosting, analytics, accounting and payment processing
• Our insurers or professional advisers where reasonably required
• Government agencies, regulators or law enforcement where we are required or authorised by law

7.Overseas disclosure

Some of the service providers we use — including our website hosting and analytics providers — store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

8.Cookies and analytics

This website uses cookies and similar technologies to keep the site working correctly and to understand how visitors use it, so we can improve it. Analytics data is aggregated and does not identify you personally.

Our enquiry and quote forms are protected by Google reCAPTCHA, which collects information about your device and how you use the page to check that you are not an automated program. Its use is subject to Google's Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

You can set your browser to refuse cookies or alert you when they are being used. Some parts of the site may not function correctly if cookies are disabled.

9.How we protect your information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes restricting access to information to those who need it and using reputable providers for hosting and payment processing.

No method of transmission over the internet is completely secure. While we take care to protect your information, we cannot guarantee the security of information transmitted to us online.

10.How long we keep it

We keep personal information for as long as it is needed for the purpose it was collected, and for as long as we are required to by law — for example, tax and business records are generally kept for seven years. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

11.Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period. There is no fee for making a request, though we may charge a reasonable cost for providing access in some circumstances.

We may need to verify your identity before releasing information. If we refuse a request, we will tell you why in writing.

12.Complaints

If you believe we have mishandled your personal information, please contact us first at info@epoxyflooringtoowoomba.com.au so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

13.Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date it was last updated.

14.Contact us

Epoxy Flooring Toowoomba — ABN 52 883 266 924. Email info@epoxyflooringtoowoomba.com.au or call 0428 622 284. Post: Toowoomba, QLD, Australia.